Can I collect the car early?
Yes, in most cases you will be able to collect the car earlier than the confirmed time. Please note this depends on the availability of the reserved vehicle.
If you rental plans change in advance, you can always amend your booking to the preferred pick up time via our customer page ‘My Booking’. Any change you make to your booking will probably change the total rental price.
When should I pick up the car?
Try to pick it up as close as possible to the time specified during the booking procedure. If you are running late please contact the car rental company on the number indicated in your confirmation voucher.
What happens if my flight is delayed or cancelled?
If you added your flight details to your booking, the car rental company will be able to track your flight and may hold the car for you for some time.
If your flight is delayed it is important to call the local car rental station using the contact number of the company displayed in your confirmation voucher as soon as possible.
What should I do when I get my car?
Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.
Check what fuel it takes
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.
Look at the dashboard
Rental car fuel is checked and provided on a ‘checked level’ basis, which means you start with a checked level tank and you return the car with the same level. Turn the key to check the fuel tank level (and the headlights work).
Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.
Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.
Look out for a petrol station
When you’re heading off, look out for a petrol station. It’ll save any last-minute stress about filling the car up before you take it back.
How do I return the car?
In your confirmation voucher the drop off address of the car rental company is indicated as well as the exact meeting time. However, we strongly recommend you to arrange the drop off details with the car rental representative at pick up.
Your car will be checked over when you return it.
We recommend to keep any paperwork you are given.
Can I drop the car off later than my drop off time?
It depends on the reservations and if the vehicle you reserve, is not booked after your return to another customer. If you haven’t started your rental yet, you can change the dates via email and ask for amend your reservation. Any changes you make to your booking will probably change the total rental price.
Once you’ve picked your car up, please contact the car hire company directly if you want to extend your booking or please create a new reservation online for the rest of the days.
If you drop the car off later than arranged on your Voucher, the car hire company will charge you a late fee.
What if I want to pick up or drop off my rental car outside working hours?
During the booking procedure please select the exact pick up and drop off hours of your rental. This way our system will show you the extra charges and we will reply according to availability.
NOTE: If any extra charge is applied for the out of operating times is always included in our final prices.
Is it possible to drop off the car at a different location?
Yes, we allow you to have different pick up and drop off locations, . On the search engine, we provide you with the option to “Return car to another location”. This will enable you to select one of the available return locations, and we will reply according to availability.